AMN Healthcare provided this article.
Administering calming techniques to distressed patients is a skill of great value to any travel nurse because, let’s face it, most patients don’t enjoy being in the hospital.
It can be a trying time, and it’s common for patients to struggle with fear, stress, anxiety, pain, and other physical symptoms.
You must use emotional intelligence when dealing with difficult patients. This refers to non-clinical skills like self-awareness, social awareness, and self-regulation. Learning how to stay calm takes intention and skill.
Sometimes, the stress can get the best of the patient, and their emotions take over. It is important that you understand how to stay calm and implement the best calming techniques when dealing with difficult patients.
How to Stay Calm When Dealing with Difficult Patients
1. Actively Listen
Patients lack control. Nurses and other staff are in and out of their rooms at all hours of the day and night. This can stir up anxiety and fear. Allowing the patient to voice their feelings openly is a useful calming technique and improves the patient experience.
Take a few minutes to sit and truly listen to your patient’s fears and worries. Talk to them and encourage them to speak their mind. Asking open-ended questions encourages communication.
Are you struggling with how to keep them talking? Simple questions like “How are you feeling?” or “Is there anything I can do to help you?” work great. Using affirmative statements like “I hear you,” let them know you’re interested in connecting and helping.
2. Compassion and Empathy
According to a study by Louise Bramley and Milika Matiti, compassion is a fundamental part of nursing care. Showing compassion when dealing with difficult patients builds relationships and breaks down barriers between you and the patient.
Patients don’t want you to feel sorry for them. They want you to understand them. When you try to understand how your patient feels, you are empathetic. Empathy works well for dealing with difficult patients. It lets them know that you hear them and try to understand how they feel.
3. Use a Calm Voice
When dealing with difficult patients, you must stay calm. Keep your voice in a low pitch. Control the volume, tone, and speed of your voice. Speaking at a normal volume can help calm the patient. Most people instinctively match the tone and volume of the conversation.
4. Give Them Space
Tensions can arise when dealing with difficult patients. If the patient becomes angry, giving them plenty of space can be used with other calming techniques.
Taking a step back gives the patient a sense of control over the situation. If the patient is in bed, try sitting down across from them. If the patient is standing, you should stand too. Being on the same level as the patient de-escalates tensions.
5. Be Prepared
One study recommends receiving yearly training on dealing with difficult patients. These skills come with practice. This study also recommends using an objective scale to measure agitation and mitigate defensive behaviors. One such scale is the Behavioural Activity Rating Scale (BARS).
Another part of being prepared is understanding your own personal state of mind. Your own stress and frustration can make the situation worse. Remain calm. Observe the patient’s verbal and non-verbal cues for anger or physical agitation signs. Call for help if needed.
Dealing with difficult patients takes skill. Use these five tips to learn how to stay calm when dealing with distressed patients. Arm yourself with empathy, compassion, and the knowledge to know when you need help.
We hope you found these calming techniques helpful. Do you have any calming techniques you use for distressed patients? Comment them below.