By Amber Pickler

November 16, 2025

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What Questions to Ask the Facility During a Phone Interview

The phone interview with the facility isn’t just a time for the facility to get to know you; it is also a time for you to get information on the facility. This is important to know if the assignment and facility are right for you. Below, you will find nine things members of our Facebook group said are important to ask the facility during the phone interview.

Questions to ask the facility during a phone interview:

phone interview

Nurse-to-Patient Ratio

It is always important to ask about the nurse-to-patient ratio. You do not want to go into an assignment where the nurse-to-patient ratio is too high. As you know, the nurse-to-patient ratio generally depends on your specialty and the facility/unit itself.

Scrub Colors

As you know, as a travel nurse, every hospital, even the different units in the facilities, often has its own color scrubs. Knowing this during your phone interview will help you plan for the assignment should you get it/take it. Our website offers a great resource for finding and entering a facility’s scrub colors. Search for the facility and enter the scrub requirements in the box.

Floating Policy

If you aren’t interested in floating often, it is important to know the floating policy at the facility you are interviewing. This way, there are no surprises once you are working the assignment.

Charting System

Not all facilities use the same charting systems, as you know. And as you know, the charting systems can and do vary significantly. You may not be familiar with the charting system, meaning one more thing to learn in an already short orientation period.

Length of Orientation

Speaking of orientation, it is important to ask how much orientation the facility provides to travel nurses during the phone interview process. Knowing how much orientation you will get before you take the assignment will mean no surprises when you start your assignment.

phone interview

Do you use Block scheduling?

If you plan to go home on your days off or prefer to work your days in a row, this is important to ask during the phone interview. You can ask that it be written in the contract regardless. However, knowing if this is something they do or don’t do will help when deciding whether to take the assignment if it is of high importance to you.

Parking

Not all hospitals have on-site parking or charge for parking. Knowing this ahead of taking the assignment will help you make your decision and help to decide what exactly needs to be in your contract. If they charge for parking, you may ask for parking to be included in your Meals and Incidentals stipend on your contract. 

Weekend and Holiday Requirements

As a travel nurse, the last thing you want is to get to the assignment and get scheduled to work every weekend or holiday if they fall during your assignment. This is another case where you can try to include it in there if you know before signing the contract.

Chances of Extending

You may want to extend if you enjoy the contract and the area. During the initial interview, this is a great time to find out if there is an opportunity to extend your contract should you want to at the end of your first contract.

We hope this list of questions to ask the facility during the phone interview has been helpful. Whether you are new to travel nursing or a veteran, we hope there is something for everyone. This list is not all-inclusive, and there are sure to be more questions you may feel are important to ask. If you think we missed important ones, please feel free to comment on them below. 

Our job board is a great place to search for your next travel nurse assignment. We have you covered with our housing page if housing is an issue. You can search for what you are looking for.

By Anders Group

February 27, 2023

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Phone Interview Tips for Travel Nurses

Anders Group provided this article.

Written by: Angie Chung from Anders Group.

When searching and applying for assignments as a travel nurse, one of the most important steps is the facility interview. Interviews are the best and only time to showcase your skills and truly get a feel for the position you are applying to prior to starting. Since most travel assignments are out of state, interviews typically occur over the phone. There are so many frustrating factors when conducting a phone interview. To overcome this disconnect, we want to provide some interview tips and important questions to ask during your interview.

Scheduled vs. Unscheduled

Usually, the facility will coordinate with your recruiter to schedule a time that works best for you and the facility’s hiring manager. In some cases, this prearrangement does not occur, and the facility may call you without prior notification. If you are submitting to travel assignments, you must be prepared to answer any unknown phone numbers, as they could be an unscheduled interviews. If your interview is pre-arranged, make sure you are completely available. There might be multiple candidates being considered, and the facility may select someone else to fill the role before you are able to reschedule. If the facility calls without coordinating a time, answer when you are available and able to be present. If you are distracted, or there is a lot of background noise, this could make the first impression and overall call a negative experience. Let the call go to voicemail, and call them back as soon as possible.

Phone Reception

Make sure you have stable phone reception. Static, cut sound, or a call breaking up during an interview will be frustrating for both you and the interviewer. This can leave a negative first impression that you definitely want to avoid. 

Keep Your Personality Bright

As the interview is not conducted in person, it can be very difficult to show yourself off. Be energetic and make sure the facility can feel your enthusiasm for the role. You want to let them know that you are enjoyable to work with. Try to avoid speaking with a monotone voice and animate your tone!

Be Your Biggest Advocate

This is your time to shine! Display your eligibility and the skills you have to offer. Let them know why you are fit for the role and highlight the strengths and values you believe you can bring to the team. If a detailed job description was provided, point out how you meet each qualification.

Ending the Call

Before your interview ends, make sure to ask some questions that you have prepared in advance. This interview is critical for you to understand the position and facility to see if it is a good fit. As the conversation seems to come to a close, end the call by asking when to expect an offer or if you would be the right traveler for their team. After your interview, immediately contact your recruiter to let them know how it went. At Anders Group, we want to hear how your interview experience flowed so we can immediately follow up with the facility and push for an offer.

Asking Questions During an Interview

Asking thoughtful questions allows you to understand the position and signals to the interviewer that you are genuinely interested in the role. It also gives you the opportunity to address any areas of concern you may have regarding the assignment. 

Here are a couple of necessary interview questions:

  1. Why is there a travel need?
  2. What would the day-to-day be like for this position?
  3. What are the most important skills needed?
  4. Could you describe the ideal candidate?
  5. What would be my approximate hours/schedule each week?
  6. How many people are on the team?
  7. What is the patient ratio?
  8. What mentorship is provided?
  9. Are you okay with my days off during ___?
  10. Do you have any areas of concern about my ability that I may help clarify?

Phone interviews don’t have to be a frustrating and negative experience. Preparing yourself for any situation and being your biggest advocate can prove to be the best way for you to nail the assignment you want. Although there is a huge disconnect during phone interviews, you can make the experience great!

Our job board is a great place to search for your next travel nurse assignment. We have you covered with our housing page if housing is an issue. You can search for what you are looking for.

If you are a new travel nurse or looking into becoming a travel nurse:

Travel Nurse Guide: Step-by-Step (now offered in a PDF Downloadable version!)

By TNAA- Travel Nurse Across America

March 31, 2019

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The Do’s and Don’ts of Travel Nursing Phone Interviews

This article is sponsored by Travel Nurse Across America®

travel nurse phone interviewThe travel nurse phone interview can seem intimidating, because it can feel harder to connect with someone when you can’t see them face to face. However, phone interviews are so common in travel nursing since assignments are all over the country. To make phone interviews easier, treat these conversations like a two-way street. Not only are they evaluating if you are the right fit for the assignment, you should assess if the hospital and position is the right fit for your needs, skills, and experience.

1.) Do: Dress for the Job You Want

It can be tempting to wear your pajamas and do your phone interview from bed. However, taking a shower, getting dressed and getting settled in a quiet place will do a lot to make you feel prepared and confident!

2.) Don’t: Express a Negative Attitude

If you’ve had former bad experiences at an assignment, or a co-worker you didn’t get along with, spare the details. A positive attitude should shine through in your interview. Be honest with your answers, but keep things as upbeat as possible. Focus on what positive came out of a bad situation.

3.) Do: Your Homework

Research what some common travel  nursing interview questions are, and write out your answers in advance so you’ll know how you want to respond. It’s also a good idea to do some research on the hospital’s background. If it comes up in the interview, you’ll impress the interviewer.

4.) Don’t: Be Shy

It can feel awkward to brag about yourself, but this isn’t the time to be shy! Have you received any awards or promotions in past positions? Did you take the lead in a crisis situation on the floor? Be proud of your accomplishments, and talk about them!

5.) Do: Ask Questions

Show your interest in the assignment by asking questions about the job. Ask what some of the challenges or perks are about working at the facility, or the particular department. You can even ask, “Do you think I’m a good fit for the assignment?” Asking “Are there any reservations that you have about my ability to do this job that we can address now?” shows confidence and a proactive attitude.

6.) Don’t: Go Silent After the Interview

Chances are, if the interview goes well, you’ll hear back from your recruiter pretty quickly. Make sure to get the interviewer’s e-mail address and send a message thanking him or her for the opportunity to interview. It also never hurts to send a handwritten thank you note!

With proper preparation, travel nurse phone interviews don’t have to be stressful or something to dread. It’s a great opportunity to learn about new assignments, let your personality and experience shine, and find the perfect fit for your next travel adventure!


Looking for your Next Travel Nurse Job?

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travel nurse phone interviewAbout Travel Nurse Across America

Travel Nurse Across America places registered nurses on multi-week travel nursing assignments in healthcare facilities across all 50 states. We offer our travel nurses a comprehensive benefits package that includes paid sick leave, travel expense reimbursement up to $1,000, all necessary licenses and certifications paid or reimbursed, day-one insurance, and multiple bonus opportunities. Whatever adventure you seek – exciting locations, higher pay or the opportunity to advance your skills – TNAA’s experienced recruiters are ready to help you grow your nursing career through travel nursing. For more information on assignments with Travel Nurse Across America, including EMR-related assignments, please, visit Travel Nurse Across America.